COVID-19 / Coronavirus

We follow the latest COVID-19 recommendations from the Danish Health Authority and Horesta, the trade association for the hotel, restaurant and tourist industry in Denmark.

In accordance with these guidelines, we have made some changes to the hotel so that your visit with us will be as safe as possible.

If you have any questions, please do not hesitate to contact us. We also recommend that you stay updated on the COVID-19 developments in Denmark through the official website here.

General advice

It is important that you do not visit Hotel Vejlefjord if you:

  • exhibit any symptoms such as, dry cough, fever, difficulty breathing, headaches, muscle soreness and/or a sore throat.
  • have travelled to a high-risk region. Please wait to visit us until at least two weeks after returning home. An updated list of high-risk regions can be found on the Ministry of Foreign Affairs website.
  • have been in contact with someone who has been infected with COVID-19.

We encourage all our guests to protect themselves and others from infection by following the Danish Health Authority recommendations

  • Wash your hands frequently with soap and warm water for at least 30 seconds
  • Use hand sanitiser frequently
  • Avoid touching your eyes, nose and mouth
  • Do not greet others with a handshake
  • Avoid larger gatherings where social distancing is difficult to maintain
  • Stay home if you're sick
  • Elderly and chronically ill - keep your distance and ask others to pay attention
  • Always cough and sneeze into your inner elbow or into a paper tissue

Together, we can ensure a safe environment that we can all enjoy

The safety of our guests and our staff is our highest priority, and therefore we closely follow the recommendations and guidelines of the authorities.

If you experience Coronavirus symptoms, go to your room and advise the hotel staff as soon as possible, then wait for further guidelines.

We have taken the following actions

  • All employees have been given detailed information about COVID-19 and work in accordance with the authorities' recommendations.
  • All employees follow a regiment of comprehensive hand hygiene based on the authorities' recommendations.
  • The Danish Health Authority’s advice on hygiene is displayed throughout the hotel, and we have purchased extra hand sanitiser available for guests and employees.
  • Procedure for dealing with colleagues showing signs of illness. Should we experience a case of Coronavirus, we will immediately contact the authorities and implement a coordinated action plan based on their recommendations and guidelines.
  • Increased cleaning frequency throughout the hotel. All public toilets are cleaned every two hours during the period from 8am to 10pm.
  • We strictly adhere to procedures for sanitising areas that are often touched by guests, such as exposed surfaces, door handles, furniture, key cards, remote controls, credit card terminals, elevator buttons and all public bathrooms. Public areas are cleaned with disinfectant several times daily.

Meetings & Conferences

Meetings and conferences are permitted as long as they are not open to the general public. The rooms will have a minimum of 2 square metres available per person attending.

Morning and afternoon meals for meeting and conference guests will typically be served in the meeting room.

Please note that guidelines for washing hands and social distancing, also apply to our meeting and conference guests. Delegates must stay at home if they experience symptoms.

Restaurant

We have taken several steps to reduce the risk of COVID-19 spread.

  • The number of tables in our restaurants is reduced to allow for a minimum of 2 square metres per guest.
  • Hand sanitiser is available in several areas throughout the restaurant. They are regularly used by our staff and we encourage our guests to do the same.
  • The dinner for hotel guests and conference delegates will be a chefs choice 3-course meal.
  • Breakfast is served to your table as a breakfast platter
  • The buffet will not be open

A-la-carte can only be booked on the day, and the order should be placed at the time of booking.

The bar is closed but we will take your drinks orders at the table.

The Thermal Baths & Thalasso Spa

We have significantly reduced the number of visitors to the Thermal Baths & Thalasso Spa, so that there is more room for our guests.

In addition, between 1pm and 3pm, the baths will be closed for one hour to facilitate extra cleaning. We add chlorine according to current regulations to reduce, as well as eradicate, bacteria and viruses. Chlorine levels are checked several times daily.

Fresh fruit is available in our Vital Bar.

Guests are required to shower in their rooms before going to the Thermal Baths & Thalasso Spa.

Spa treatments

We have arranged our waiting room, reception and treatment areas to comply with social distancing guidelines.

We clean the reception area as well as our lounge area regularly, and all surfaces in our treatment rooms are cleaned after each treatment.

Our staff use gloves, masks and other personal protective equipment during treatments where necessary and if you, as a guest, request it.

The sensory therapist will stay with you throughout your treatment and not leave the room, so as to reduce the need to replace protective equipment and minimise spreading infection.

All our enclosed facilities have signs displaying the maximum capacity for each area and we encourage all our guests to stay at least 1 meter apart as well as following the general guidelines.

In addition, we follow guidelines from DKF, the Danish Cosmetological Association.

Cancellation / rebooking

We currently receive increased inquiries regarding changes or cancellations. Therefore you may experience longer response times than usual and we apologise in advance.

You can change your spa stay free of charge, up to 24 hours prior to arrival. Contact our reception at reception@vejlefjord.dk. Remember to include your reservation number.

For companies that have booked a conference or meeting with us, the usual cancellation terms apply. If you have questions regarding conferences you can contact us at: booking@vejlefjord.dk